Privacy Policy

Effective Date: October 30, 2026

Stryde Physical Therapy ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and share information through our website and related online services. Protected health information is also governed by applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), and our separate Notice of Privacy Practices.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, date of birth, and insurance information.

Health Information: Medical history, diagnoses, treatment records, and other protected health information (PHI) relevant to your care.

Payment Information: Billing and payment information necessary to process payments for services provided.

Digital Information: When you visit our website or use online forms, certain information may be collected, including IP address, browser type, and website usage data through cookies or analytics tools.

2. How We Use Your Information

We may use your information to:

• Provide physical therapy evaluations, treatment, and follow-up care.

• Communicate with you regarding appointments, services, and care-related information.

• Coordinate care with other healthcare providers and insurance companies, as permitted by law.

• Process payments and manage billing for services provided.

• Improve our services, website functionality, and patient experience.

• Send promotional communications when you have provided the appropriate consent, where required.

• Comply with applicable legal and regulatory requirements.

3. Sharing Your Information

We may share your information when necessary to provide care, operate our practice, or comply with applicable laws. This may include:

• With healthcare professionals involved in your treatment and coordination of care.

• With insurance providers and billing services for payment processing and claims, when applicable.

• With trusted service providers and business associates who support our operations and are required to protect your information as applicable by law.

• When required or permitted by law, including public health reporting or other legal obligations.

• With your authorization when required for uses or disclosures not otherwise permitted by law.

Important Notice Regarding Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service, is permitted. Text messaging opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

4. Your Privacy Rights

You have certain rights regarding your personal and protected health information, subject to applicable laws. These rights may include:

• Access to Your Records: Request access to or copies of your medical records and other protected health information.

• Request Corrections: Request amendments to information in your medical records that you believe is incorrect or incomplete.

• Request Restrictions: Ask us to limit certain uses or disclosures of your protected health information, as permitted by law.

• Confidential Communications: Request that we contact you about your care through alternative methods or at alternative locations.

• Accounting of Disclosures: Request information about certain disclosures of your protected health information.

• Revoke Authorization: Withdraw a previously provided authorization for certain uses or disclosures of your information, subject to legal limitations.

• File a Complaint: Submit a privacy-related complaint to Stryde Physical Therapy or the U.S. Department of Health and Human Services without fear of retaliation.

To exercise these rights or ask questions about your privacy, please contact us using the information provided at the end of this policy. Additional details about your HIPAA rights are available in our Notice of Privacy Practices.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal and health information from unauthorized access, use, or disclosure. These safeguards are designed to maintain the confidentiality and security of the information we collect and maintain.

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure. We regularly review our security practices and make improvements as appropriate.

6. Third-Party Services

We use trusted third-party service providers to support our website, appointment scheduling, patient management, payment processing, and communication services. These providers may collect, process, or store information as necessary to perform services on our behalf.

We take reasonable steps to work with providers that maintain appropriate privacy and security safeguards. When required by law, we enter into agreements to protect personal and health information.

Our website may also use cookies, analytics tools, or links to external websites. These third-party websites may have their own privacy policies and practices, which we encourage you to review. STRYDE Physical Therapy is not responsible for the privacy practices of independently operated third-party websites.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable legal requirements. Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically to stay informed about how we protect and manage your information.

8. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your privacy rights, please contact us:

Stryde Physical Therapy
2851 Michigan St NE, Suite 104
Grand Rapids, MI 49506

For additional assistance, you may contact us using the phone number or email address provided in the footer below.