Terms & Conditions

Effective Date: October 30, 2026

1. Website Terms of Use

Welcome to Stryde Physical Therapy. By accessing or using our website, you agree to these Terms and Conditions and applicable laws and regulations.

The information provided on this website is intended for general educational and informational purposes and does not replace individualized medical advice, diagnosis, or treatment from a qualified healthcare professional.

2. SMS Messaging Program

Stryde Physical Therapy may use text messaging (SMS) to communicate with patients and individuals who have contacted our practice.

Messages may include:

• Appointment confirmations, reminders, and scheduling updates.

• Responses to inquiries or requests for information about our services.

• Follow-up communications related to appointments or services.

• Educational content, clinic announcements, and promotional offers when appropriate consent has been obtained.

SMS communications may be sent through our scheduling, patient management, or communication platforms. Message frequency varies based on your interactions with Stryde Physical Therapy and your communication preferences.

3. SMS Consent and Opt-In

By providing your mobile phone number and agreeing to receive text messages from Stryde Physical Therapy, you consent to receive SMS communications consistent with the preferences and permissions you have provided.

• Informational Messages: May include appointment reminders, scheduling updates, responses to inquiries, and other service-related communications.

• Promotional Messages: May include educational content, clinic announcements, special offers, and event invitations when you have provided the appropriate marketing consent.

• Voluntary Consent: Consent to receive promotional text messages is not required as a condition of purchasing services or receiving treatment.

• Communication Preferences: You may withdraw your consent to receive text messages at any time by replying STOP to a message.

We obtain consent through applicable scheduling, intake, website, or other communication processes and maintain consent records as appropriate.

4. Opt-Out and Rejoining Instructions

You may opt out of receiving SMS communications from Stryde Physical Therapy at any time.

• To Opt Out: Reply STOP to text messages from our general messaging platform. For appointment reminders and notifications, patients may manage their preferences through their Jane patient account or contact our office for assistance.

• To Rejoin: If you previously opted out and wish to resume receiving text messages, reply START to the same number or contact our office for assistance with re-enrollment.

• Communication Preferences: You may also contact our office directly to request changes to your messaging preferences.

Opting out of SMS communications does not affect your ability to receive care or access services at Stryde Physical Therapy.

5. Help and Support

If you need assistance with text messages from Stryde Physical Therapy, you may contact our office directly.

• Phone: (616) 227-3727

• Email: [email protected]

• General Text Messaging: Reply HELP to messages sent through our general communication platform for assistance.

• Appointment Notifications: Patients may manage their appointment reminder and notification preferences through their Jane patient account or by contacting our office.

Our team can assist with questions about text messaging, communication preferences, and opting in or out of SMS communications.

6. Message Frequency and Rates

Message frequency varies based on your appointments, interactions with Stryde Physical Therapy, and communication preferences.

• Message Frequency: The number of messages you receive will depend on appointment activity, individual inquiries, and any additional communications you have agreed to receive.

• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and wireless plan.

• Carrier Liability: Mobile carriers are not responsible for delayed or undelivered messages.

Stryde Physical Therapy is not responsible for charges imposed by your mobile carrier for receiving or sending text messages.

7. Privacy and Health Information

Stryde Physical Therapy is committed to protecting your personal information and maintaining patient confidentiality in accordance with applicable privacy laws, including HIPAA.

• Patient Communications: Appointment reminders, scheduling notifications, and other patient-related communications are primarily managed through our patient management system.

• General Text Messaging: We may use a separate communication platform to respond to inquiries, provide scheduling updates, and share general information about our services.

• Sensitive Health Information: We encourage patients to avoid sending sensitive medical information through standard text messages. For discussions involving medical records, diagnoses, or treatment details, please contact our office to arrange an appropriate method of communication.

• Privacy Protection: We do not sell or share mobile phone numbers or SMS opt-in information with third parties for their own marketing or promotional purposes.

For additional information about how we collect, use, and protect your information, please review our Privacy Policy and Notice of Privacy Practices.

8. Intellectual Property

All original content on this website, including text, graphics, logos, images, videos, and educational materials, is the property of Stryde Physical Therapy or its respective content owners and is protected by applicable intellectual property laws.

Website content is provided for personal, noncommercial, and informational use. You may not reproduce, distribute, modify, or use our original content for commercial purposes without prior written permission, except as otherwise permitted by law.

Third-party trademarks, logos, and other materials remain the property of their respective owners.

9. Changes to These Terms

Stryde Physical Therapy may update these Terms and Conditions periodically to reflect changes in our services, communication practices, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage you to review these terms periodically to stay informed about our policies and practices.

Continued use of our website following any updates constitutes acceptance of the revised terms, to the extent permitted by law. Changes to these terms do not replace any consent required for SMS communications.

10. Contact Information

If you have questions about these Terms and Conditions, SMS communications, or your communication preferences, please contact us:

Stryde Physical Therapy
2851 Michigan St NE, Suite 104
Grand Rapids, MI 49506

You may also reach our team using the phone number or email address provided in the footer below.